Privacy Policy & Data Protection Notice

Effective Date: 1 January 2026 | Last Updated: October 2026

1. Who We Are (Data Controller)

Computer Repair IT ("we", "us", "our") provides on-site computer repair, workshop diagnostic servicing, and remote IT support across Greater London, United Kingdom. We act as the Data Controller in respect of personal data collected through this website (https://computerrepairit.co.uk/) and during our technical service engagements.

Contact Email: support@computerrepairit.co.uk
Trading Address: 19 Whitcomb St., London, WC2H 7HA, United Kingdom.

2. What Personal Data We Collect

We only collect personal information that is necessary to communicate with you and carry out technical repairs:

• Contact Information: Name, telephone number, email address, and London postal address (for on-site technician visits).
• Technical Information: Make, model, operating system, specifications, and descriptions of symptoms relating to your computer equipment.
• Enquiry & Booking Records: Communications sent via our web forms, email, or telephone.
• Website Logs: Standard server access logs (hashed IP addresses, browser user-agent, request timestamps) used strictly for security monitoring and rate limiting.

3. How We Use Your Personal Data & Lawful Bases

Under the UK GDPR, we process personal data under the following lawful bases:

• Contractual Necessity: To fulfill your repair request, arrange technician appointments, diagnose faults, and provide invoices.
• Legitimate Interests: To protect our website and systems against automated spam, denial-of-service attempts, and fraudulent submissions.
• Legal Obligation: To maintain accounting records and tax documentation in compliance with UK HMRC regulations.

4. Customer Data on Devices (Strict Confidentiality)

During the course of troubleshooting, data recovery, or operating system repairs, our technicians may be exposed to files stored on your hard drive. We operate under strict professional confidentiality:

• Technicians will never browse, inspect, copy, or distribute your personal documents, photographs, financial records, or emails without your explicit instruction.
• Where diagnostic backups are created (e.g. before reinstalling Windows or migrating to an SSD), data is stored on encrypted media and permanently erased following verified completion.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with vetted service processors strictly required to run our business:

• UK cloud hosting and email service providers.
• Payment processing gateways for secure contactless/card transactions.
• Official UK law enforcement or regulatory authorities only where strictly mandated by UK statutory law.

6. Data Retention

We retain personal contact details and service invoices for 6 years following completion of work to comply with UK statutory accounting rules. General enquiries that do not result in a booking are deleted after 90 days.

7. Your Legal Rights Under UK GDPR

You have the following rights regarding your personal information:

• The right to access the personal data we hold about you.
• The right to request rectification of inaccurate data.
• The right to request erasure ("right to be forgotten") where data is no longer needed for legal accounting purposes.
• The right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact Us Regarding Privacy

To exercise any of your data rights or make an enquiry regarding our data practices, please email our data protection contact at support@computerrepairit.co.uk.